Online Return Policy

At, we want you to be fully satisfied with every item that you purchase. If you are not satisfied with your purchase, you may return most items within 30 days for a full refund of the purchase price, minus shipping, handling or other additional charges. See the “Exceptions” section for products not covered by our return policy.

IMPORTANT: With limited exceptions, returns are refunded in the form of online store credit redeemable at Cohen Electronics does not refund any shipping charges. With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering any shipping costs to return your item(s).

Please be sure to send your item(s) back in full accordance with our Online Return Policy:

  • Item(s) must be sent back within 30 days of the delivery date.
  • Item(s) must be unused and in like-new condition.
  • All merchandise must be returned in its original packaging and with all included accessories and paperwork.

Exceptions: cannot accept returns for certain items. Items that are ineligible for return are noted online. Non-refundable items include:

  • Products that were resold or altered (or tagged) for resale will not be accepted.
  • Opened software or kits.
  • Electronic media products that are not defective (such as USB thumb drives and memory cards).
  • Products listed as final sale or non-returnable.
  • Products not purchased from

Domestic Returns (United States)

To return or exchange your item(s):

Start by sending a refund request through our Refund Contact Form at

In that contact form, input the same contact information from the original order (name and email). Then a member of Cohen Electronics will respond as soon as possible.

Your request to return your item(s) must be within 30 days of your delivery date or otherwise within our within our Return Policy.

With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering return shipping costs. The return shipping label cost will be deducted from your refund amount.

When shipping the package back to our location, please keep the return tracking number from the package you are returning to ensure the package is returned to our warehouse.

You may return your package to any U.S. Post Office location. An email confirmation will be sent to you once your return is received and processed by our warehouse.

Damaged or Defective Item(s)

If you receive a damaged or defective item from, contact us immediately via email at

  • In the email, please supply your order number, item number and tracking number from your original confirmation email. The person assisting you will also need your email address and phone number.
  • will make every reasonable effort to assist you with your return.
  • A defective item may be replaced within 30 days from date of purchase under our Warranty Policy, or within the manufacturer’s warranty period, whichever is longer. Contact us via email at for assistance.
  • When possible, please have picture(s) available of the damage or defect to expedite assistance.